Holiday Park Receptionist

1 month ago


Rhyl, Denbighshire, United Kingdom Lyons Holiday Parks Full time

Lyons Holidays Park

We are a family-owned business with over 100 years of experience in providing exceptional holiday experiences to our guests. Our Nineteen holiday parks, luxury hotels, and restaurants welcome over 15,000 families to North Wales and Cumbria each year.

This is an exciting opportunity to develop your career as a Holiday Park Receptionist in a growing, innovative, and fun environment where people come first. If you are enthusiastic about hospitality, friendly, and passionate about delivering an impeccable customer service in a fast-paced environment, then Lyons is the place for you.

The ideal team member will be a dedicated team player, possessing first-class customer service skills, a love of working with the public, and the ability to work under pressure. They will also have a positive, flexible attitude and be enthusiastic, self-motivated, and able to take the initiative.

Please be aware that the role requires flexibility and includes weekend and some evening work. You may also be required to work at one of the other parks at any time.

Responsibilities

  • Provide a warm and friendly welcome to all our guests and visitors at all times.
  • Local information - be ready to share your knowledge and experience of the area to help our guests make the most of their holiday time.
  • Help to give our guests a great start to their holiday during check-in, wow them with a great first impression of our team.
  • Park knowledge - be able to chat to guests about all the great facilities and activities on Park, and suggest those that the family might enjoy.
  • Preparation - getting everything ready for our guests to arrive and check-in, making welcome packs, courtesy telephone calls.
  • Take accurate detail of any maintenance/repairs needed and process straight away so that we can fix it for the guests asap and get it right first time.
  • Do the right thing if a customer has cause for complaint, let's put it right the first time and make sure that the guests are able to get back to enjoying their holiday.
  • Any other duties requested by your Manager.
  • Always treating every guest and owner how you would like to be treated and with a bright and breezy attitude.

Job Details

Job Type: Full-time permanent

Posts available:

Wage: National Living Wage

Please note that as a holiday park, weekend working will be required.

Supplemental Pay Types

  • Discretionary Commission pay


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