Tenant Engagement Manager
4 weeks ago
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We are seeking a highly skilled Tenant Engagement Manager to join our team at PP Associates Ltd. As a key member of our property management team, you will be responsible for engaging with tenants and leaseholders to deliver exceptional customer service and build trust.
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You will work closely with our project managers, contractors, and internal stakeholders to develop and implement effective communication strategies and processes that meet the needs of our residents. Your strong analytical and problem-solving skills will enable you to identify areas for improvement and implement changes that drive results.
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Key Responsibilities:
- Develop and maintain relationships with tenants and leaseholders to deliver excellent customer service.
- Lead and participate in stakeholder engagement activities to promote tenant participation and inclusion.
- Collaborate with project teams to identify and address potential risks and issues affecting residents.
- Develop and implement effective communication strategies and processes to engage residents throughout the project lifecycle.
- Conduct regular resident surveys to assess satisfaction and gather feedback.
- Build relationships with contractors and other stakeholders to secure satisfactory outcomes.
- Process and resolve resident complaints and issues efficiently.
- Stay up-to-date with industry trends and best practices to enhance knowledge and skills.
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Salary Estimate: £65,000 - £90,000 per annum, depending on experience.
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