Customer Service Representative
1 month ago
We are seeking a skilled Customer Care Coordinator to join our Customer Care Team in the North East region, based in Hebburn. The successful candidate will be responsible for providing an efficient and effective customer care service, liaising with customers, contractors, site, and management teams while maintaining effective working relationships.
Key Responsibilities- Liaise with customers and sub-contractors to establish an excellent after-sales/maintenance response to all complaints/queries.
- Ensure all materials and labour required are available prior to starting works.
- Ensure the customer care/after-sales image by personally contacting customers after legal completion to ensure the customer is happy and satisfied.
- Produce all relevant documentation relating to customer care accurately and in a timely manner.
- Take responsibility for updating COINS system in a timely and efficient manner to ensure accuracy of customer database.
We are looking for someone who embodies our Keepmoat values; a straightforward and friendly team player who has customer care experience, is creative, and used to using their organisational and planning skills within a customer care environment.
They will be passionate about providing the highest quality customer care, and a collaborative team player, with experience communicating with different stakeholders.
Education and QualificationsExperience within a similar role in the housebuilding/construction industry would be beneficial but is not essential.
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Customer Service Representative
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Customer Service Representative
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Business Development Representative
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Business Development Representative
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