Retention Propositions Specialist
5 days ago
At Skyscanner, we believe in providing an environment where everyone can thrive. As a member of myGwork, we strive to create a culture that values diversity, equity, and inclusion.
Role OverviewWe're looking for a Senior Propositions Manager, Marketing to lead our retention strategy, creating compelling reasons for our travellers to engage directly with us. This role will focus on building relationships with our travellers that create reasons for them to return directly, time and time again.
Key Responsibilities- Develop and deliver our retention strategy, working closely with our Product teams to identify opportunities to create compelling reasons to engage directly in a relationship with Skyscanner.
- Collaborate with our research team to understand our traveller needs and ensure that we create propositions that will be valuable for those travellers now and in the future.
- Review existing propositions and suggest improvements to how we communicate these propositions to travellers.
- Provide insights on how our propositions encourage our travellers to engage, spend and interact with Skyscanner and propose new ideas to improve this further.
- You should possess excellent communication skills, with the ability to present complex ideas in a clear and concise manner.
- Possess strong analytical skills, with experience in understanding long-term customer value and trading off investment decisions.
- Be able to think creatively, generating innovative solutions to complex problems.
- Possess high levels of emotional intelligence, with the ability to build strong relationships with colleagues and stakeholders.
- Have a passion for retention and creating brilliant traveller experiences.
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