Claims Officer Assistant

17 hours ago


Neath, Neath Port Talbot, United Kingdom Brook Street Full time
About the Role

Brook Street (UK) Ltd is a leading Public Sector client seeking a skilled Fines Officer to join their team at the HMCTS - Port Talbot Justice Centre.

Criminal Fines Collection and Enforcement is a critical function within HM Courts and Tribunal Service (HMCTS). Our team ensures that convicted individuals comply with fines and financial penalties imposed by the criminal courts. As a key member of our team, you will be responsible for answering telephone enquiries, updating records on our in-house computer system, and providing exceptional customer service.

Key Responsibilities:
  • Answer a range of telephone enquiries for the Criminal Fines collection and Enforcement Contact Centre
  • Update records on our in-house computer system following contact
  • Provide excellent communication skills and work effectively in a busy customer-focused environment

We offer a competitive salary of £11.59 per hour, with 37 hours worked per week, Monday to Friday. This role provides an excellent opportunity to work with a leading Public Sector Organisation and gain valuable experience in a dynamic and supportive environment.



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