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ServiceNow Technical Consultant

2 months ago

London, Greater London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time
Job Description

About the Role

We are seeking a highly skilled Technical Consultant to join our team at Konversational, a boutique consultancy specializing in ServiceNow solutions. As a Technical Consultant, you will play a key role in implementing ServiceNow for our clients, driving digital transformation and customer experience excellence.

Key Responsibilities

  • Lead technical implementations of ServiceNow in a consulting environment, ensuring seamless workflows and customer experiences.
  • Collaborate with architects and cross-functional teams to create and enhance features for our customers, driving usage, adoption, and value.
  • Develop extensive technical product expertise on ServiceNow solutions and capabilities, acting as a Subject Matter Expert (SME).

Requirements

  • Understanding of ServiceNow's Customer Service Management (CSM) products & services, as well as digital-based technologies.
  • Certified System Administrator in ServiceNow.
  • Experience working in CSM/Customer Experience environments and Agile/Scrum environments.
  • Development and/or consultancy experience with enterprise-level SaaS software solutions.
  • Excellent problem-solving skills and ability to rapidly learn new technologies and tool sets.

What We Offer

We are a rapidly scaling boutique consultancy offering the chance to work alongside top-tier colleagues, with opportunities to push your own limits. We treat our people equally, fairly, and give them the freedom and autonomy to make an impact at work and ultimately to brands across the globe as we build the future together.

Direct Applicants Only