Enterprise Delivery Director

At Kainos, we are seeking an experienced Enterprise Delivery Director to lead our Workday practice in the Americas Region.

This is a unique opportunity to join a dynamic team and take on a leadership role that combines business acumen with technical expertise. As the Enterprise Delivery Director, you will be responsible for developing and growing our Workday Engagement Management, PMO, and Change Management practice in the Americas region.

You will support attracting, recruiting, developing, and mentoring talent. As an expert in your capabilities, you'll share knowledge and direct thought leadership both internally and externally.

You will have a broad experience of enterprise deployment within Project or Engagement Management within the Workday ecosystem and understand best-in-class delivery mechanisms for key stakeholders, consultants, and customers.

You'll take part in business development activities, working with the sales team on opportunities in your area and will be jointly accountable for achieving sales targets, providing commercially competitive estimates, and content to support the sales process.

• Leading & championing a team – you will lead, motivate, and empower teams within your capability to create a positive and creative culture for our people to perform well, learn, and grow.
• Put people first & develop others – You'll manage, coach, and develop a team, with a focus on managing employee performance. You will ensure all team members have clear goals, receive regular feedback, and have timely and constructive appraisals.
• Providing delivery leadership – Understand critical success factors and anticipate industry trends for the clients and projects (beyond the traditional measures: on time, on budget, and to agreed scope) and ensure each work stream has a plan in place to achieve the success factors.
• Manage delivery portfolio – You will have shared accountability for achieving and exceeding profitability targets within a defined portfolio (Workday P1 and PX deployments) and partner with key stakeholders for ensuring overarching commercial success.
• Manage delivery methodology – Pragmatically offer domain experience to provide functional insight and thought-leadership to our consultancy organization regarding best delivery practices within the Kainos deployment methodology; including methodology and approaches across all Workday offerings (LX, Launch, YW) for both ME and LE clients. Creating well-structured & accurate tools, deliverables, and processes that can be used by project team members. Educate the Workday practice on best-practices on methodology and framework. Partner closely with Workday and attend Workday-related methodology/partner update calls.
• Delivering commercially viable services – You will be responsible for achieving or exceeding profitability targets plus accurate and timely forecasting and reporting of project variables (revenue, staffing, work in progress, etc.). You will understand the contracts and commercial terms applying to our projects and ensure that Kainos is not compromised by non-compliance.
• Unify and partner with operational departments – You will closely partner with operations and finance in order to ensure a seamless experience, accurate reporting, and shared accountability for all stakeholders.
• Proactively assist with recruitment activities – You will manage headcount plans to enable stable organizational growth. You will have accountability for staffing and onboarding new team members.
• Being a point of escalation – Your expertise will be leveraged to help respond to customer and project team needs with precision and efficiency. You will act as an escalation point for issues relating to an individual, team, or project within the EM and Change capabilities.
• Innovation and continuous improvement – You will be responsible for leading and implementing process efficiencies, encouraging innovation in technology and process. You will also sponsor initiatives within your capability or wider business unit.
• Developing Kainos as a business – Support future growth by working closely with Regional Sales Directors, Account Executives, Customer Success Managers, assisting where required with the sales/procurement cycle to best position Kainos to win profitable new business. You will promote successes Kainos-wide, to our customers, and to the market, through case studies, award submissions, blogs, tweets, etc.
• Being a role model – You'll support your colleagues and reconcile the needs of the individual with the needs of the team or Workday whilst embodying the Kainos values. You'll be the person people look up to – people trust your decisions because they are transparent and justified.

Minimum (essential) requirements:

• Significant experience operating at a senior or director level within the EM or PM capability and sub-capabilities on multiple large ERP, Corporate Services, and/or Workday implementations.
• Exceptional understanding of Workday HCM or FINs and related functional areas.
• Demonstrated ability of running a responsible and profitable business or practice within the professional services industry.
• Exceptional understanding of and experience in the delivery methodologies and models specifically designed for software as a service.
• Broad business and technology experience and a good awareness of industry trends.
• Excellent leadership skills, including the ability to delegate, motivate, lead, attract, and develop staff.
• Excellent customer management experience, working with senior executives in customer organizations with the ability to formally present to senior client and conference audiences.
• Excellent skills in managing conflicting demands and performing effectively in complex and difficult situations, including negotiation, conflict resolution, and relationship management.
• Sound business acumen and commercial understanding within a services organization, deep understanding of the importance of targets such as utilization and project margins.
• Strong resource planning skills to balance current demands with future pipeline while maintaining utilization and profitability targets.
• Ability to work with different functional & technical consultants to understand cross-functional dimensions of Workday configuration.
• Excellent written and oral communication skills.
• We are passionate about developing people – a demonstrated ability in managing, coaching, and developing people in your team and the wider community.
• Sound understanding of the various roles and responsibilities on a project team across the different deployment methodologies.
• Able to, if required, to travel to customer sites & Kainos offices in the same region (minimal out-of-region travel may also be required).

Desirable:

• Awareness of the Workday ecosystem and a sound understanding of how Project Management, HCM, Payroll, and Financials business practices are evolving.
• Evidence of innovating or leading initiatives to improve delivery within a team or organization.
• Proven ability to manage, motivate, and empower teams and lead by example.
• Workday Professional Services Certification in Project/Engagement Management.
• Experience delivering Workday Full Platform deployments, including both ME and LE across diverse industries in varying project roles.
• PMP (or similar, such as PRINCE 2) certification.

People Management:

Your role will involve managing people, as such, responsibilities will include:

• Agreeing, setting, and reviewing your and your team's goals aligned to Kainos, the Workday Business Unit, and your Capability.
• Providing support so that you and your team's goals can be achieved.
• Reviewing and refining goals for relevance and to keep performance on track.
• Reviewing performance against goals and provide feedback.
• Conducting 1:1 monthly and/or project completion feedback meetings.