Client Services Coordinator
4 weeks ago
Junior Client Services Executive
Permanent, full-time
We're seeking a motivated Junior Client Services Executive to deliver top-notch service in a fast-paced environment.
Key Responsibilities:
- Answer incoming calls, assessing opportunities and ensuring work is distributed and recorded on the company CRM software.
- Ensure contracted services comply with contract requirements.
- Source completed job information and job packs from responding service centres and subcontractors.
- Update CRM database daily, ensuring CS team jobs are not lapsed and dates are accurate.
- Weekly reporting against open opportunities in the CS team and submit reports to depot managers.
- Create purchase orders for subcontractors and suppliers to support group services.
- Manage client portals and update accordingly.
- Perform other tasks assigned by supervision, for which the postholder is qualified and experienced.
- Chase clients for purchase orders.
Requirements:
- Excellent IT skills using Microsoft applications, including Excel, PowerPoint, Publisher, and Word.
- Sales skills.
- Commercial awareness.
- Experience in aftersales and upselling products and/or services.
- Ability to navigate databases, including bespoke software.
- Professional written and verbal communication skills.
- Ability to clearly communicate information in a written format.
- Ability to use initiative and a proactive approach.
- Clean UK driving licence.
- Right to work in the UK is essential.
About Us:
At Adler and Allan Group, we're environmental champions committed to protecting our planet while helping businesses thrive.
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