Client Services Liaison
3 weeks ago
Junior Client Services Executive
Adler and Allan Group
Job Summary:
We are seeking a motivated Junior Client Services Executive to join our team. As a key member of our client services team, you will be responsible for delivering top-notch service to our clients.
Key Responsibilities:
- Answer incoming calls in a prompt, professional, and polite manner, assessing any opportunities presented and ensuring the required work is distributed and recorded on the company CRM software.
- Ensure contracted services are provided in compliance with contract requirements.
- Source completed job information/job packs from responding service centres/depots and subcontractors.
- Update CRM database daily and ensure the CS team's jobs are not lapsed and dates in the future, along with right activities logged.
- Weekly reporting against open opportunities in the CS team and submit report to depot managers to update.
- Create purchase orders as required for subcontractors and suppliers to support group services.
- Client portal management and updating accordingly.
- Any other tasks assigned by supervision for which the postholder is qualified and experienced to undertake.
- Chase clients for purchase orders.
Requirements:
- Excellent IT skills using all Microsoft applications including Excel, PowerPoint, Publisher, and Word.
- Sales skills.
- Commercially aware.
- Experience of aftersales and upselling products and/or services.
- Ability to navigate databases including bespoke software.
- Professional written and verbal communication skills.
- Ability to clearly communicate information in a written format.
- Ability to use initiative, essential proactive approach.
- Clean UK driving licence.
- Right to work in the UK is essential.
About Us:
At Adler and Allan Group, we're not just a company – we're environmental champions committed to protecting our planet while helping businesses thrive. We're a diverse, dynamic team dedicated to providing top-tier environmental, energy, and water infrastructure services across the UK. Our mission is clear: safeguarding the environment, minimising operational disruptions, and supporting sustainability goals for our valued clients.
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