Client Services Liaison

3 weeks ago


Rainham, Greater London, United Kingdom Adler & Allan Full time

Junior Client Services Executive

Adler and Allan Group

Job Summary:

We are seeking a motivated Junior Client Services Executive to join our team. As a key member of our client services team, you will be responsible for delivering top-notch service to our clients.

Key Responsibilities:

  • Answer incoming calls in a prompt, professional, and polite manner, assessing any opportunities presented and ensuring the required work is distributed and recorded on the company CRM software.
  • Ensure contracted services are provided in compliance with contract requirements.
  • Source completed job information/job packs from responding service centres/depots and subcontractors.
  • Update CRM database daily and ensure the CS team's jobs are not lapsed and dates in the future, along with right activities logged.
  • Weekly reporting against open opportunities in the CS team and submit report to depot managers to update.
  • Create purchase orders as required for subcontractors and suppliers to support group services.
  • Client portal management and updating accordingly.
  • Any other tasks assigned by supervision for which the postholder is qualified and experienced to undertake.
  • Chase clients for purchase orders.

Requirements:

  • Excellent IT skills using all Microsoft applications including Excel, PowerPoint, Publisher, and Word.
  • Sales skills.
  • Commercially aware.
  • Experience of aftersales and upselling products and/or services.
  • Ability to navigate databases including bespoke software.
  • Professional written and verbal communication skills.
  • Ability to clearly communicate information in a written format.
  • Ability to use initiative, essential proactive approach.
  • Clean UK driving licence.
  • Right to work in the UK is essential.

About Us:

At Adler and Allan Group, we're not just a company – we're environmental champions committed to protecting our planet while helping businesses thrive. We're a diverse, dynamic team dedicated to providing top-tier environmental, energy, and water infrastructure services across the UK. Our mission is clear: safeguarding the environment, minimising operational disruptions, and supporting sustainability goals for our valued clients.



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