Customer Service Team Lead

1 week ago


Rainham, Greater London, United Kingdom Sharpsmart Ltd Full time

Role Overview

Sharpsmart Ltd, an essential service provider to healthcare, is strengthening its Customer Service team. We seek a self-driven and adaptable individual to lead customer interactions, manage service level agreements, and drive process improvements.

Key Responsibilities

  • Manage customer interactions through timely and professional calls, emails, and cases
  • Monitor and report service level agreement performance
  • Adhere to processes, investigating and resolving requests and complaints
  • Conduct root cause analysis and gather data for process improvement
  • Review reports and documents to respond to customer requests
  • Coordinate timely stock requests and data gathering
  • Encourage customer feedback and continuously improve the customer experience
  • Involvement in bid solutions and customer site visits

Requirements

  • Strong initiative, discipline, and focus with a passion for problem-solving and delivering customer satisfaction
  • Self-motivated with strong communication and record-keeping skills
  • Flexible and adaptable with ability to prioritize tasks
  • Strong attention to detail and 2+ years of administrative and customer service experience
  • Intermediate to Advanced computing skills and experience in improving processes
  • Good communication skills and driving license

Company Offer

  • Competitive salary package and bonus potential
  • Private healthcare, dental care, and employee benefits
  • Professional development opportunities and stability in a non-seasonal business environment


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