Customer Service Representative
3 weeks ago
Our vehicle repair centre is a dynamic and fast-paced business environment where customer satisfaction is our top priority. We are seeking an experienced Service Receptionist to join our team and contribute to delivering exceptional service to our customers.
Salary
The successful candidate can expect a salary of £26,000 per annum, reflecting the importance we place on this role in achieving our business goals.
Job Description
We are looking for a highly organised and IT-literate individual who will be responsible for managing customer interactions, scheduling, and providing administrative support in our busy bodyshop. Key responsibilities include:
- Coordinating vehicle bookings, drop-offs, and pick-ups to ensure smooth operations
- Handling customer and insurer inquiries, relaying information to the workshop team as required
- Organising vehicle recoveries when necessary
- Overseeing administrative duties, such as processing invoices for parts purchases and repairs
- Regularly updating customers on the progress of their vehicle repairs
Required Skills and Qualifications
To succeed in this role, you will need:
- 3-5 years' experience in the accident repair industry or a similar fast-paced business environment
- A strong understanding of motor vehicles and repair processes
- Skilled in IT, with experience using Microsoft Office and BMS systems
- Strong communication and organisational skills
Benefits
We offer a competitive salary, excellent benefits package, and opportunities for career advancement in a dynamic and supportive team.
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