Customer Experience Associate

2 days ago


Droitwich, Worcestershire, United Kingdom Ttigroup Full time

We are seeking a highly motivated and skilled Customer Experience Associate to join our team at Ttigroup. As a key member of the Customer Experience team, you will play a crucial role in driving customer satisfaction and loyalty through exceptional service delivery.

The ideal candidate will have experience in customer-facing roles, with a strong understanding of customer needs and expectations. You will be responsible for providing timely and effective resolutions to customer inquiries, as well as identifying opportunities to improve the customer experience.

With a strong focus on innovation and excellence, we are committed to delivering premium quality products and services that meet the evolving needs of our customers. If you share our passion for customer-centricity and are eager to contribute to a dynamic and fast-paced environment, we encourage you to apply for this exciting opportunity.

About Us

Ttigroup is a world leader in Power Tools, Accessories, Hand Tools, Outdoor Power Equipment, Floor Care, and Appliances for DIY, professional, and industrial users. Our unrelenting strategic focus on Powerful Brands, Innovative Products, Operational Excellence, and Exceptional People drives our culture.

Key Responsibilities

  • Provide exceptional customer service through phone, email, and chat channels.
  • Identify and resolve customer complaints in a timely and professional manner.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with cross-functional teams to drive business growth and improvement.

What We Offer

A competitive salary of £28,000 - £32,000 per annum, depending on experience, plus benefits including health insurance, pension scheme, and paid time off.



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