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Cruise Operations Coordinator

2 months ago

Ayr, South Ayrshire, United Kingdom Brooklyn Travel Full time
Cruise Operations and Audit Trainee

We are seeking a highly organized and detail-oriented individual to join our team as a Cruise Operations and Audit Trainee.

As a key member of our Cruise Operations team, you will be responsible for ensuring the smooth execution of cruise bookings, including quality control checks, ticketing, and amendments.

You will work closely with our Cruise Audit team to identify and resolve any discrepancies or issues that may arise during the booking process.

Key Responsibilities:

  • Conduct daily quality control checks on bookings to ensure accuracy and compliance with business processes.
  • Process and verify ticketing and amendments in a timely and efficient manner.
  • Investigate and resolve any discrepancies or issues that may arise during the booking process.
  • Collaborate with the Cruise Audit team to identify and address any areas of risk or non-compliance.
  • Provide exceptional customer service and support to our customers and internal stakeholders.
  • Develop and maintain a high level of knowledge of our business processes and procedures.

Key Skills and Experience:

  • Excellent problem-solving and analytical skills.
  • Strong attention to detail and organizational skills.
  • Ability to work well under pressure and meet deadlines.
  • Excellent communication and interpersonal skills.
  • Proficient in Microsoft Office and other relevant software applications.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Access to comprehensive training and development programs.
  • A range of employee benefits and perks.