Cruise Administration Expert

2 weeks ago


Ayr, South Ayrshire, United Kingdom Brooklyn Travel Full time

About the Role:

We are seeking a highly skilled Cruise Administration Expert to join our team at Brooklyn Travel Group. As a key member of our administration team, you will be responsible for ensuring the smooth operation of our cruise administration processes.

Key Responsibilities:

  • Booking Confirmations: Conduct daily quality/audit checks, process previous days bookings, and send confirmation to clients.
  • Tickets: Ensure all tickets are emailed/posted within agreed timescales.
  • Amendments and Cancellations: Process/check amendments and cancellations in line with supplier invoices.
  • Scanners: Check all invoices received from suppliers match our internal system and update/query where required.
  • Costing Queries: Investigate and resolve all costing queries from supplier payments.
  • Mailbox Management: Prioritise and manage mailbox workflow on a daily basis.
  • Diary Management: Manage and action daily diary entries, prioritising where necessary.
  • Organisation and Distribution of Incoming/Outgoing Mail.
  • Support Customer Service and Sales Team in line with business needs.

What We Offer:

  • Competitive Salary.
  • Vitality Private Healthcare.
  • Cruise Training and Development.
  • Ship Visits/Educational Opportunities.
  • Discounts on Holidays.
  • Sponsored Social Events.
  • Contribution Pension.

About Us:

Brooklyn Travel Group is a leading cruise specialist with over 50 years of experience. We are proud to be part of the UK's cruise industry and are committed to providing exceptional customer service.



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