Cruise Administration Expert
4 weeks ago
About the Role:
We are seeking a highly skilled Cruise Administration Expert to join our team at Brooklyn Travel Group. As a key member of our administration team, you will be responsible for ensuring the smooth operation of our cruise administration processes.
Key Responsibilities:
- Booking Confirmations: Conduct daily quality/audit checks, process previous days bookings, and send confirmation to clients.
- Tickets: Ensure all tickets are emailed/posted within agreed timescales.
- Amendments and Cancellations: Process/check amendments and cancellations in line with supplier invoices.
- Scanners: Check all invoices received from suppliers match our internal system and update/query where required.
- Costing Queries: Investigate and resolve all costing queries from supplier payments.
- Mailbox Management: Prioritise and manage mailbox workflow on a daily basis.
- Diary Management: Manage and action daily diary entries, prioritising where necessary.
- Organisation and Distribution of Incoming/Outgoing Mail.
- Support Customer Service and Sales Team in line with business needs.
What We Offer:
- Competitive Salary.
- Vitality Private Healthcare.
- Cruise Training and Development.
- Ship Visits/Educational Opportunities.
- Discounts on Holidays.
- Sponsored Social Events.
- Contribution Pension.
About Us:
Brooklyn Travel Group is a leading cruise specialist with over 50 years of experience. We are proud to be part of the UK's cruise industry and are committed to providing exceptional customer service.
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