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Cruise Administration Expert

2 months ago

Ayr, South Ayrshire, United Kingdom Brooklyn Travel Full time
Cruise Administration Expert

About Us

Brooklyn Travel Group is a leading provider of cruise and travel services, with over 50 years of experience and a team of over 500 travel professionals across the UK.

Job Summary

We are seeking a highly organized and detail-oriented Cruise Administration Expert to join our team. As a key member of our administration team, you will be responsible for ensuring the smooth operation of our cruise bookings and administration processes.

Key Responsibilities

  • Process daily booking confirmations, quality/audit checks, and send confirmation to clients.
  • Ensure all tickets are emailed/posted within agreed timescales.
  • Process and check amendments and cancellations in line with supplier invoices.
  • Manage and update scanners to ensure all invoices received from suppliers match our internal system.
  • Investigate and resolve costing queries from supplier payments.
  • Manage mailbox workflow and prioritize tasks on a daily basis.
  • Manage and action daily diary entries, prioritizing where necessary.
  • Organize and distribute incoming/outgoing mail.
  • Support the Customer Service and Sales Teams as needed.

Requirements

  • Previous experience working within the cruise and travel industry is highly desirable.
  • Previous administration experience.
  • Confident, friendly, and articulate when communicating with suppliers and colleagues.
  • Process-driven and able to work under pressure while maintaining accuracy and attention to detail.
  • Excellent numeracy and problem-solving skills.
  • Good time management and ability to multi-task.
  • A team player with the ability to work independently.
  • A can-do attitude and methodical approach to tasks.
  • Enjoy working in a fast-paced, service-oriented environment.

Benefits

  • Competitive salary.
  • Vitality Private Healthcare.
  • Cruise training and development opportunities.
  • Ship visits and educational opportunities.
  • Discounts on holidays.
  • Sponsored social events.
  • Contribution pension.