Customer Service Representative
3 weeks ago
Job Description:
We are seeking a highly skilled and dedicated individual to join our team as a Customer Service Advisor at NEC Software Solutions.
Key Responsibilities:
- Process emergency payments and individual assistance grant applications.
- Manage and process data in a fast-paced office environment.
- Accurate data recording.
- Liaise with applicants to process information into the DAF solution.
- Undertake eligibility checks with the applicant, seeking information direct from the applicant, utilising additional sources for confirmation.
- To fully understand the legislation and criteria involved in awarding emergency payments and individual assistance grants and process applications accordingly.
- Comply with Processing Services Customer Charter when dealing with all incoming and outbound calls.
- Work as part of the team in achieving targets set by the Service Manager.
- Deal with incoming and outgoing correspondence relating to Local Welfare Provision either by telephone, email, or letter.
- Deal with and respond to enquiries from clients, citizens, and internal colleagues in a positive and professional manner.
- Act as a key deliverer of the DAF contract.
Requirements:
- Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
- All offers are subject to satisfactory vetting, financial probity check, references and occupational health checks.
- Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
About Us:
We're NEC Software Solutions (part of global tech giant NEC Corporation). We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.
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