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Duty Manager

2 months ago

South London, United Kingdom Klarent Hospitality Full time
Unlock Your Potential as a Duty Manager with Klarent Hospitality

Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in fast-paced environments and enjoy working as part of a dynamic team? We're seeking a skilled Duty Manager to join our team at the DoubleTree by Hilton Hotel London - Chelsea.

About the Role

As a Duty Manager, you will be responsible for creating a warm and welcoming atmosphere for our guests, ensuring their needs are met and exceeded. Your key responsibilities will include:

  • Managing the first impressions of our guests and providing exceptional customer service
  • Engaging with guests, responding to their queries, and resolving any issues promptly
  • Coordinating services and facilities for long-stay guests and VIPs
  • Staying up-to-date with hotel products, services, policies, and emergency procedures
  • Monitoring guest satisfaction and implementing actions to improve results
What We Offer

At Klarent Hospitality, we're committed to nurturing talent and providing opportunities for growth and development. As a Duty Manager, you can expect:

  • A competitive salary and benefits package
  • Opportunities for professional development and career advancement
  • A dynamic and supportive work environment
  • Excellent training and support to help you succeed in your role
Requirements

To be successful as a Duty Manager, you'll need:

  • Excellent communication and interpersonal skills
  • A passion for delivering exceptional customer service
  • Ability to work well under pressure and as part of a team
  • Basic knowledge of hotel operations and procedures

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we'd love to hear from you. Apply now to take the first step in your career with Klarent Hospitality