Head of Pre-Legal Collections Team
2 months ago
About the Role
We are seeking a highly experienced and skilled Senior Pre-Legal Collections Manager to lead our existing, award-winning pre-legal collections team. As a key member of our Legal Operations team, you will be responsible for focusing and growing profitable revenue for the Division/Practice Group/Area from existing clients.
Key Responsibilities
- Manage a team of over 20 paralegals delivering pre-legal collections services to a number of existing clients across various sectors.
- Be the main contact for key clients, attending client meetings, developing strategies, implementing them, and monitoring their success.
- Deliver on the implementation of the business plan and translate it into clear plans and objectives to ensure the team is effectively utilized and the strategy is delivered.
- Develop and strengthen client relationships in line with the Division/Practice Group/Area and Firm strategy to maximize revenue and margins, as well as manage costs responsibly.
- Manage, support, and develop a specific practice area team to ensure delivery of the required standards of client service, profitability, and effective use of resources to achieve repeat business.
- Lead and deliver on financial targets and ensure compliance with the management of Lock-up (WIP and Debt).
About You
The ideal candidate will have:
- A senior legal or collections professional with a divisional manager and authority in the pre-legal collections field, recognized across the business as a source of knowledge and insight.
- In-depth knowledge of the sector in which they operate, proactively strengthening knowledge in new trends and risks.
- Experience of/within collections field, able to demonstrate an ability to manage resources effectively, maximize recoveries for our clients, and revenue for DWF.
- An ability to leverage their understanding of the Business' strategic direction (products, service lines, sectors) and our Clients' needs (markets, sectors, risks) to inform and drive Practice performance.
- A track record of innovation and continuous improvement.
- Embrace service excellence and apply it consistently to their role.
- Anticipate and adapt to change internally and/or in response to the needs of our clients.
- Experience of leading people development, supporting the skills and knowledge progression of junior members of the team through coaching, supervision, and feedback.
- Advantageous to have a client following.
What We Offer
We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF. We are an equal opportunities employer that celebrates diversity and is committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed.
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