Lead Award-Winning Pre-Legal Collections Team

2 months ago

Leeds, Leeds, United Kingdom DWF Full time

About DWF

DWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, price certainty, and transparency for our clients worldwide without compromising on quality or service. Our purpose is to deliver positive outcomes with our colleagues, clients, and communities, fostering a culture that places our colleagues at the center of all we do.

About the Role

We are seeking an experienced and driven leader to guide our existing, award-winning pre-legal collections team. This role focuses on growing profitable revenue for the Division/Practice Group/Area from existing clients while managing and developing a high-performing team that consistently exceeds client expectations.

  • Manage a team of over 20 paralegals delivering pre-legal collections services to a diverse range of clients across various sectors.
  • Serve as the primary point of contact for key clients, attending meetings, developing tailored strategies, implementing them effectively, and monitoring their success.
  • Develop and implement the business plan, translating it into clear objectives and action plans to ensure optimal team utilization and strategy execution.
  • Cultivate and strengthen client relationships in alignment with the Division/Practice Group/Area and Firm strategy to maximize revenue, margins, and responsible cost management.
  • Lead, support, and develop a dedicated practice area team to deliver exceptional client service, profitability, and efficient resource utilization, fostering repeat business.
  • Drive financial performance by achieving targets and ensuring compliance with the management of Lock-up (WIP and Debt).

About You

The ideal candidate possesses a proven track record as a senior legal or collections professional, divisional manager, and recognized authority in the pre-legal collections field. They demonstrate in-depth knowledge of their sector, proactively staying informed about emerging trends and risks.

  • Extensive experience within the collections field, with a demonstrated ability to manage resources effectively, maximize recoveries for clients, and drive revenue growth for DWF.
  • A strategic mindset, leveraging understanding of the Business's strategic direction (products, service lines, sectors) and our Clients' needs (markets, sectors, risks) to inform and drive Practice performance.
  • A history of innovation and continuous improvement, embracing service excellence and consistently applying it to their role.
  • The ability to anticipate and adapt to change internally and in response to the evolving needs of our clients.
  • Proven experience in leading people development, supporting the skills and knowledge progression of junior team members through coaching, supervision, and feedback.

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