Customer Service Representative

5 days ago

Ripon, North Yorkshire, United Kingdom Reed Full time
Customer Service Consultant

We are seeking a skilled Customer Service Consultant to join our client based at a Ripon site. This role is ideal for someone who is passionate about delivering exceptional customer service and enjoys engaging in meaningful conversations.

Key Responsibilities:
  • Provide exceptional customer service and a straightforward experience.
  • Proactively engage with customers to understand their needs and discuss the range of products and services on offer.
  • Educate customers on products and services across various channels, ensuring they have all the information they need.
  • Maintain accurate and up-to-date customer records.
  • Offer support to vulnerable customers, ensuring they receive the assistance they need.
Requirements:
  • A passion for delivering exceptional customer service.
  • Enjoyment in engaging with customers and building relationships.
  • Excellent communication skills and the ability to work well within a team.
  • Adaptability and openness to a variety of tasks.
  • Commitment to maintaining high service standards.
Benefits:
  • An on-target bonus of 8%, around £1,790 annually.
  • 25 days of annual leave plus bank holidays, with the potential to increase with service.
  • A holiday trading scheme and generous pension contributions.
  • Access to wellbeing apps and employee discounts.
  • Opportunities for charity involvement with two paid volunteering days each year.

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