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Customer Service Representative
2 months ago
We are seeking a skilled Customer Service Consultant to join our team at Reed. As a key member of our client-facing team, you will be responsible for delivering exceptional customer service and building strong relationships with our clients.
Key Responsibilities:- Provide outstanding customer service through proactive engagement and effective communication.
- Develop and maintain a deep understanding of our products and services to educate customers and meet their needs.
- Maintain accurate and up-to-date customer records to ensure seamless service delivery.
- Support vulnerable customers with empathy and understanding.
- A passion for delivering exceptional customer service and building strong relationships.
- Excellent communication and interpersonal skills.
- Ability to work well in a team environment and adapt to changing priorities.
- Commitment to maintaining high service standards and continuous improvement.
- An on-target bonus of 8%, around £1,790 annually.
- 25 days of annual leave plus bank holidays, with the potential to increase with service.
- A holiday trading scheme and generous pension contributions.
- Access to wellbeing apps and employee discounts.
- Opportunities for charity involvement with two paid volunteering days each year.
This is an excellent opportunity to work with a friendly and busy team for a great company. If you are passionate about delivering exceptional customer service and building strong relationships, we encourage you to apply.