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Customer Service Representative

2 months ago


Ripon, North Yorkshire, United Kingdom Reed Full time
Customer Service Consultant

We are seeking a skilled Customer Service Consultant to join our team at Reed. As a key member of our client-facing team, you will be responsible for delivering exceptional customer service and building strong relationships with our clients.

Key Responsibilities:
  • Provide outstanding customer service through proactive engagement and effective communication.
  • Develop and maintain a deep understanding of our products and services to educate customers and meet their needs.
  • Maintain accurate and up-to-date customer records to ensure seamless service delivery.
  • Support vulnerable customers with empathy and understanding.
Requirements:
  • A passion for delivering exceptional customer service and building strong relationships.
  • Excellent communication and interpersonal skills.
  • Ability to work well in a team environment and adapt to changing priorities.
  • Commitment to maintaining high service standards and continuous improvement.
What We Offer:
  • An on-target bonus of 8%, around £1,790 annually.
  • 25 days of annual leave plus bank holidays, with the potential to increase with service.
  • A holiday trading scheme and generous pension contributions.
  • Access to wellbeing apps and employee discounts.
  • Opportunities for charity involvement with two paid volunteering days each year.

This is an excellent opportunity to work with a friendly and busy team for a great company. If you are passionate about delivering exceptional customer service and building strong relationships, we encourage you to apply.