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Client Service Representative
2 months ago
We are seeking a highly motivated and professional Client Service Representative to join our team at Impression Recruitment Limited. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our clients.
Key Responsibilities- Customer Service: Provide excellent customer service to our clients, responding to their inquiries and resolving any issues in a timely and professional manner.
- Product Knowledge: Develop and maintain in-depth knowledge of our products and services, enabling you to provide expert advice and guidance to our clients.
- Diary Management: Manage client diaries, booking appointments and coordinating service department activities.
- Invoice Processing: Process invoices and communicate with clients regarding quotations and payments.
- Customer Retention: Focus on delivering a 5-star customer experience, driving customer retention and referral opportunities.
- Upselling: Identify opportunities to upsell products and services to our clients.
- Customer Service Experience: Proven experience in a customer-facing role, with a strong focus on delivering exceptional customer service.
- Automotive Industry Experience: Previous experience in the automotive industry is highly desirable, providing a seamless transition into this role.
- Technical Skills: Familiarity with Kerridge software is an advantage.
- Personal Qualities: A driven and proactive approach, with a desire to succeed and exceed expectations.
As a Client Service Representative at Impression Recruitment Limited, you will enjoy a competitive salary of up to £26,000 per annum, plus bonuses that could see your earnings reach £32,000 per annum. This is a Monday-to-Friday position, with Saturdays on a rota basis. You will have the opportunity to work with a well-established and reputable company, offering luxury and high-end products.
