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Customer Service Representative

3 months ago

Ripon, North Yorkshire, United Kingdom Sainsbury's Full time
Join Our Team as a Services Assistant

Are you passionate about food, diversity, and assisting others? As a Services Assistant, you will play a vital role in delivering exceptional service and ensuring our customers enjoy the best shopping experience possible.

In this position, you will be the welcoming face at our checkouts, self-service kiosks, and petrol stations, as well as assisting customers with click and collect orders. Your primary focus will be to simplify the shopping process for our customers, addressing inquiries, managing refunds, and ensuring clear communication through shelf tickets and promotions.

Regardless of your specific area of work, you will take pride in serving our customers and demonstrate a genuine enthusiasm for helping others. Flexibility is key, as you may also support your colleagues on the shop floor during quieter periods.

At Sainsbury's, we are dedicated to fostering an inclusive environment where both our customers and colleagues feel valued and appreciated.

Important Note: To work in the petrol station, you must be at least 18 years old due to licensing regulations.

We are committed to providing our team members with a competitive compensation package, including:

  • Discount Card: Enjoy a 10% discount on your shopping after four weeks, increasing to 15% on Fridays and Saturdays at Sainsbury's, and 15% off at Argos on paydays.
  • Complimentary Meals: Free food and hot beverages available for all colleagues in our stores.
  • Generous Leave: Entitlement based on your working hours.
  • Shopping Perks: Exclusive offers on gym memberships, dining, vacations, retail vouchers, and more.
  • Family Leave: Comprehensive maternity and paternity leave policies.
  • Pension Scheme: Sainsbury's matches 4-7% of your pension contributions.
  • Share Schemes: Opportunities to purchase Sainsbury's shares at discounted rates and invest through payroll deductions.
  • Wellbeing Support: Access to our Employee Assistance Programme, offering confidential guidance on various issues.