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Front Desk Ambassador
2 months ago
Job Summary:
We are seeking a highly skilled and customer-focused Front Desk Ambassador to join our team at voco St Davids Cardiff. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:
- Provide a warm and welcoming experience for all guests, setting the tone for their stay with us.
- Offer directions to rooms for arriving guests, ensuring they reach their accommodations smoothly.
- Be a trusted contact for guests, assisting them with any issues or queries they may have, and involving management when necessary to ensure suitable service recovery.
- Communicate and interact with guests in the lobby, inquire about their stay, and take note of any feedback to record their comments and requests to enhance future stays.
- Assist Guest Services by handling guest luggage during arrivals and departures, arranging taxis, and coordinating courier services to meet guest needs.
Requirements:
- A minimum of 1 year's experience in a front desk or guest service position in a hotel environment.
- Excellent communication skills, and a positive and friendly personality.
- Experience in handling guest complaints and queries.
Benefits:
- Becoming part of the IHG Hotels & Resorts family, one of the world's leading hotel companies - which means global opportunities.
- The voco St. Davids Colleague experience stay a 1-night complimentary stay, with two-course dinner & breakfast, at the hotel following a successful probation period.
- Taxi subsidy for shifts starting/ending between 23:00-06:00.
- Subsidised childcare support.
- Meals whilst on duty.
- 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated).
- We provide every employee company sick pay and life insurance.
- Amazing discounts for our hotels and restaurants around the world.
- Discounts from over 15,000 stores all the way from retail to cinema.
- Dont forget, bring your friends and take part in our generous Refer a Friend programme.
About Us:
voco St Davids Cardiff is a 5-star hotel located on Cardiff Bay's waterfront, offering a unique and memorable experience for our guests. We are committed to providing exceptional service and ensuring that every guest feels welcome and cared for during their stay with us.
