Customer Relationship Marketing Specialist

3 weeks ago


Manchester, United Kingdom The Hut Group Full time

The Hut Group is a fast-paced, global technology company that specializes in taking brands directly to consumers. Our portfolio includes leading brands and sites such as Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all powered by our fully integrated digital commerce ecosystem, THG Ingenuity.

We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics.

About the Role

This role is for a skilled Customer Relationship Marketing Specialist to join our team at The Hut Group. You will be responsible for planning, implementing, and supporting our multi-channel CRM programme, driving customer engagement and retention across email, SMS, and push notifications.

Your Key Responsibilities
  • Work cross-functionally with the marketing and e-commerce team to execute and plan CRM campaigns.
  • Plan, implement, and support our multi-channel CRM programme, driving customer engagement and retention.
  • Review performance, identifying trends and opportunities to optimize performance across relevant metrics.
  • Grow databases through continuous methods, including email, SMS, lead gen, and app users.
  • Optimize performance using the test and learn approach, constantly measuring the effectiveness of campaigns.
What We're Looking For
  • Experience in CRM/Digital Marketing (Email, SMS, Push Notifications/App, Lead Gen, Referral Schemes).
  • A proven track record of building and delivering successful digital and CRM marketing campaigns.
  • Experience of working to KPI's and CRM metrics.
Benefits
  • 25 days annual leave plus bank holidays.
  • Enhanced maternity and paternity pay, depending on length of service.
  • Access face-to-face and virtual appointments with our in-house GP.
  • State-of-the-art on-site gym.

The estimated salary for this role is around £40,000 - £60,000 per year, depending on experience. Additionally, you'll have access to our 24/7 Employee Assistance Programme and can save up to 12% on personal tech costs through our salary sacrifice scheme.



  • Manchester, United Kingdom Macfarlane Packaging Full time

    Job Title: Customer Relationship SpecialistWe are seeking a skilled and experienced Customer Relationship Specialist to join our team in the Northwest Region.This role is responsible for managing a large customer base, generating new business opportunities, and driving revenue growth.Key Responsibilities:Customer Management: Provide exceptional customer...

  • Claims Specialist

    6 days ago


    Manchester, United Kingdom Customer Labs Full time

    OverviewWe're seeking highly skilled and detail-oriented professionals to join our team as Claims Specialists in Manchester. Our company, Customer Labs, is a market-leading insurance provider driven by data and innovation.


  • Manchester, United Kingdom CarFinance 247 Full time

    Job SummaryCARFINANCE 247 is an award-winning business looking for a Customer Relationship Specialist to join our team. This is an exciting opportunity to work in a dynamic environment and contribute to the growth of our business.The estimated salary for this position is £28,000 - £32,000 per annum, depending on experience.Main ResponsibilitiesBuild and...


  • Manchester, United Kingdom SEFE Marketing & Trading Ltd Full time

    SEFE Marketing & Trading LtdSalary: £45,000 - £60,000 per annumAbout the Role:This exciting opportunity has arisen for a highly skilled and experienced Market Intelligence Specialist to join our dynamic Marketing Communications team at SEFE Marketing & Trading Ltd.You will be responsible for providing analytical support, research, and insights to inform...

  • Claims Specialist

    2 weeks ago


    Manchester, United Kingdom Customer Labs Full time

    Job Title: Claims SpecialistAbout the Role:We're seeking a highly skilled Claims Specialist to join our Claims Academy in Manchester. As a Claims Specialist, you'll be responsible for handling motor claims, ensuring fair and timely settlements for customers while adhering to our claim ownership philosophy.Key Responsibilities:- Undertake roles in line with...


  • Manchester, United Kingdom SEFE Marketing & Trading Ltd Full time

    Job Title:Business Intelligence and Marketing SpecialistAbout the Role:We are seeking a highly motivated Business Intelligence and Marketing Specialist to support our marketing efforts at SEFE Marketing & Trading Ltd. The successful candidate will have excellent data analysis skills, be commercially aware, and possess strong project management skills.Key...


  • Manchester, United Kingdom Stangate Recruit Full time

    Job OverviewWe are seeking a highly skilled and experienced Client Relationship Specialist to join our team at Stangate Recruit. The successful candidate will be responsible for building and maintaining strong relationships with our clients, providing exceptional service and driving business growth.The Client Relationship Specialist will work closely with...


  • Manchester, United Kingdom SEFE Marketing & Trading Ltd Full time

    SEFE Marketing & Trading Ltd is seeking a skilled Marketing Performance Specialist to join its team. This role will involve developing and maintaining marketing measurement tools, processes, and reports for all BAU marketing activity and channels.The ideal candidate will have excellent data analysis skills, be commercially minded, and possess strong planning...


  • Manchester, United Kingdom SEFE Marketing & Trading Ltd Full time

    Job SummaryWe are looking for a talented Marketing Performance Specialist to join our Marketing Communications team at SEFE Marketing & Trading Ltd.The successful candidate will be responsible for providing analytical support and research insights to inform our marketing strategy, as well as developing and maintaining marketing measurement tools and...

  • Marketing Manager

    1 week ago


    Manchester, United Kingdom Marketing Moves Full time

    Marketing Manager - 12mth FTC SaaS Remote/UK&I Maternity cover contract, leading a small team, in a fast-growing SaaS scale-up targeting Enterprise and SME customers. Responsibilities: Continue the development and execution of the multi-channel GTM strategy, including expansion into new markets and geographies. You‘ll manage all demand generation, ABM,...


  • Manchester, United Kingdom Marketing Moves Full time

    About the JobThis Senior Brand Manager role requires a skilled professional to lead our marketing efforts and drive business growth.Key Responsibilities:Continue developing and executing a multi-channel GTM strategy, expanding into new markets and geographies.Manage all demand generation, ABM, sales enablement, and performance marketing activity, working...


  • Manchester, United Kingdom Perfect Marketing People Full time

    At Perfect Marketing People, we're looking for a talented Digital Marketing Specialist to join our team in Manchester. This exciting opportunity will see you work on setting up and managing paid search campaigns across Google, Bing, Meta, LinkedIn, and TikTok. You'll also be responsible for email marketing and CRM campaign management, as well as more varied...


  • Manchester, United Kingdom THG Full time

    About THGWe're a fast-moving, global technology group that specializes in taking brands direct to consumers.We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics.Job Title:Customer Relationship Management (CRM) ExecutiveReporting to:CRM ManagerLocation:THG HQAs a...


  • Manchester, United Kingdom SEFE Marketing & Trading Ltd Full time

    About Us:At SEFE Marketing & Trading Ltd, we are committed to securing energy supply across Europe and shaping a better, more sustainable tomorrow.We are an integrated midstream energy company headquartered in Berlin, ensuring the security of energy supply in Europe and driving the green energy transformation.We have a strong presence in Germany and the UK,...


  • Manchester, United Kingdom Close Brothers Group Full time

    **OVERALL SUMMARY** Join the Close Brothers Wholesale Finance team where you will work closely with management, sales and the new business administration teams to support with the day to day administration and processing of new business deals for our relationship customers within Close Leasing. You may also liaise directly with customers to ensure we...


  • Manchester, United Kingdom Emr | Specialist In Marketing Recruitment Full time

    Salary: £60,000 + 10% bonus Fully remote with occasional trips to Central London office In order to be considered for this role you must have previous marketing experience in the recruitment and staffing industry.A rapidly growing search firm in London is seeking a Senior Marketing Manager to join their expanding team and drive the business to the next...


  • Manchester, United Kingdom Perfect Marketing People Full time

    Our company, Perfect Marketing People, is looking for a Digital Marketing Specialist to join our team in the UK. This role comes with a salary of approximately £30,000-£40,000 per year, depending on experience.This job involves setting up and managing paid search campaigns across Google, Bing, Meta, LinkedIn, and TikTok. The ideal candidate will have a...


  • Manchester, New Hampshire, United Kingdom Chroma Recruitment Full time

    Job SummaryWe are seeking an experienced Service Delivery Manager to join our team in Manchester. The successful candidate will be responsible for managing customer relationships, delivering ITIL operating processes, and working with cross-functional teams to resolve escalated issues.Key ResponsibilitiesManage customer relationships and act as primary point...


  • Manchester, United Kingdom The Hut Group Full time

    The Hut Group is seeking a highly motivated CRM Executive to join our team in Manchester. This is a fantastic opportunity for someone who thrives in a fast-paced environment and is passionate about customer interaction and marketing.As a CRM Executive, you will play a crucial role in executing our CRM strategy, developing and implementing a testing strategy...


  • Manchester, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Job Description The Company: B2B Demand Generation agency working with tech businesses across the UK, Highly invested and involved founders looking to drive success across the business. The Opportunity: Join as the first Client Relationship Manager! A brand new, strategic role working to drive client engagement, satisfaction, retention and growth. As...