Customer Relationship Specialist

2 weeks ago


Manchester, United Kingdom Macfarlane Packaging Full time
Job Title: Customer Relationship Specialist

We are seeking a skilled and experienced Customer Relationship Specialist to join our team in the Northwest Region.

This role is responsible for managing a large customer base, generating new business opportunities, and driving revenue growth.

Key Responsibilities:
  • Customer Management: Provide exceptional customer service, with responsibility for managing all customers allocated to the sales territory.
  • Relationship Building: Build and maintain strong relationships with key decision-makers and stakeholders within customer accounts, through regular review meetings, identifying cross-sell/up-sell opportunities, and promoting new solutions to maximise account spend.
  • Sales Negotiation: Negotiate sales contracts, assessing the profitability of sales deals and opportunities.
  • Sales Planning: Develop and implement a sales plan for the allocated territory, including identifying new business opportunities and expanding the customer base.
Requirements:
  • Experience: Minimum of 18 months experience in field-based selling, encompassing both existing account management and proactive new business sales within a full sales cycle role.
  • Sales Skills: Ability to plan and execute effective new business sales campaigns, incorporating cold-calling, networking, and gaining referrals, with strong sales closing skills.
  • Presentation Skills: Excellent presentation skills, both client-facing and in writing.
Benefits:
  • Salary and Bonus: Competitive basic starting salary and bonus/incentive schemes.
  • Employee Benefits: Flexible employee benefits package, including 25 days annual leave (rising to 27 days with service), contributory pension scheme, range of company cars or cash allowance, employee assistance program, and extensive training/development opportunities.
Location and Salary:

Northwest Region, M6/M62 area. Estimated Salary: £72,500 per annum, depending on experience.



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