Operations Manager

4 weeks ago


Hereford, Herefordshire, United Kingdom Taurus Healthcare Limited Full time

Job Summary

An exciting opportunity has arisen for a skilled Operations Manager to join Taurus Healthcare Limited, providing day-to-day management for our expanding team.

The successful candidate will be responsible for developing robust operational plans to implement directives agreed by the PCN Practices with the Development Manager and Clinical Directors.

Key responsibilities include overseeing and managing PCN staff, ensuring that services are delivered according to SLAs and/or job descriptions and operational plans.

The Operations Manager will also be responsible for implementing and maintaining PCN services supporting delivery of network contracts and performance targets.

Main Duties and Responsibilities

  • Developing operational plans to implement directives agreed by the PCN Practices
  • Overseeing and managing PCN staff
  • Implementing and maintaining PCN services
  • Supporting the Clinical Director and PCN Development Manager with managing the implementation of identified projects
  • Ensuring that additional roles team are fully embedded within PCN teams
  • Managing annual leave, sickness, complaints, and disciplinaries for PCN staff
  • Supporting the development of, and compliance with, internal and external policy, procedure, and guidelines
  • Working within a delegated budget

About Us

Taurus Healthcare Limited was established in 2012, as the provider arm of the GP Federation serving 185,000 patients in Herefordshire.

Our ethos is to provide high-quality and cost-effective health outcomes that are delivered as close as possible to the patients' home, whilst ensuring that patients who do require in-hospital services are seen as quickly and effectively as possible.

We strive to create a diverse, inclusive workplace, and welcome applications from candidates from all backgrounds.

Employee Benefits

  • Access to a generous NHS pension scheme with employer contribution
  • 33 to 38 days annual leave entitlement, including bank holidays, depending on service (pro rata for part-time staff)
  • Access to the Blue Light extensive discount scheme

Job Requirements

The successful candidate will have:

  • Knowledge and experience of working in primary or secondary care
  • Understanding of the healthcare system in relation to commissioners
  • Leadership and management experience working in the health and care system
  • Monitoring individuals and teams
  • Converting strategy into practical delivery
  • Project management
  • IT & keyboard skills (including Microsoft Office, Microsoft Teams, EMIS)
  • Budget management experience
  • Previous experience of involvement in change management projects

Personal Qualities or Attributes

  • Demonstrates a high level of integrity
  • Ability to use own initiative, follow tasks through, and work with a high level of autonomy
  • Be responsive and agile, adapting to a rapidly changing environment

Qualifications

  • Educated to level 4 or above in certificate of higher education (CertHE), higher apprenticeship, higher national certificate (HNC), Level 4 diploma/NVQ; or equivalent experience
  • Degree or similar qualification or sufficient relevant experience at an equivalent level to the role

Skills

  • Build strong personal relationships and have effective formal and informal networks
  • Report writing and providing assurance
  • Excellent interpersonal skills
  • Literate and a good all-round communicator with staff of all seniority levels
  • Good negotiation skills
  • Analytical and problem-solving skills
  • Ability to manage and prioritise own workload to meet deadlines
  • Ability to work effectively as part of a team
  • Good level of accuracy and attention to detail

Other Requirements

  • Understanding of confidentiality and data protection
  • Required to travel to meetings and work from other locations as necessary in order to carry out work across the network
  • Ability to work flexibly (including some work outside usual hours)

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