Duty Service Manager

4 weeks ago


London, Greater London, United Kingdom BT Group Full time
Duty Service Manager

At BT Group, we're seeking a highly skilled Duty Service Manager to lead our Media and Broadcast services within BT Networks. As a key member of our team, you'll be responsible for ensuring seamless delivery of video services to major UK and overseas TV broadcasters.

This is a critical role that requires a deep understanding of end-to-end broadcast workflows, exceptional stakeholder management, and the ability to drive performance across different teams. If you have a passion for service excellence and a drive to innovate, we encourage you to apply.

Key Responsibilities
  • Lead and manage a team of broadcast engineers and support staff to ensure resources are available to meet customer demand.
  • Be accountable for the day-to-day running of Media and Broadcast services within BT Networks.
  • Develop and implement strategies to drive service improvement and excellence.
  • Collaborate with colleagues to ensure consistency and drive business outcomes.
Requirements
  • Proven experience in operational roles and incident/service management.
  • Strong analytical and problem-solving skills.
  • Excellent communication and stakeholder management skills.
What We Offer

At BT Group, we're committed to creating an inclusive and diverse workplace where everyone can thrive. We offer a range of benefits, including tailored training and development opportunities, competitive salary, and a comprehensive pension scheme.

Join us and be part of a team that's shaping the future of technology and media. Apply now to take the first step in your career journey with BT Group.



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