Duty Service Manager
1 month ago
As a Duty Service Manager at BT Group, you will be responsible for leading and managing a team of broadcast engineers and support staff in BT Tower. Your primary goal will be to ensure that resources are available to meet customer demand and that appropriate training and skills are in place.
Key Responsibilities:- Lead and manage a team of broadcast engineers and support staff
- Ensure resources are available to meet customer demand
- Provide support and leadership for the wider Operations team
- Drive a culture of service obsession throughout Media & Broadcast Operations
- Lead on new service initiatives and provide service information to the service management team
- Manage escalations from internal and external stakeholders
- Work closely with colleagues within the wider Media & Broadcast function
- Previous experience working in an operational role and incident/service management
- Recent experience in a leadership role managing a team of highly skilled individuals
- Strong skills in building the case for change and communicating with business audiences
- Knowledgeable in work allocation and logistics processes
- Technical expertise in broadcast delivery technologies
- Thorough and deep knowledge of the end-to-end broadcast workflow
- Self-driven and able to set strategies for the unit
- Exceptional stakeholder management skills
- Tailored training and development opportunities
- 25 days' annual leave
- Life Assurance
- Pension scheme
- Direct Share scheme
- Option to join the Healthcare Cash Plan
- 50% off EE mobile pay monthly or SIM only plans
- Exclusive colleague discounts on BT broadband packages
- Shared Parental leave
- 3 volunteering days per year
- Access to BT's 11 People Networks
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Business Operations Manager
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Business Operations Manager
4 weeks ago
London, Greater London, United Kingdom Business Manager Full timeAbout the RoleWe are seeking a highly skilled Business Manager to join our Product, Tech & Data team. As a key member of the team, you will provide critical support to the Chief Product Officer (CPO) and Chief Technology and Data Officer (CTDO) in driving business goals and objectives.Key ResponsibilitiesManage meeting cadence and coordination across the...
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Duty Service Manager
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London, Greater London, United Kingdom BT Group Full timeDuty Service ManagerAt BT Group, we're seeking a highly skilled Duty Service Manager to lead our Media and Broadcast services within BT Networks. As a key member of our team, you'll be responsible for ensuring seamless delivery of video services to major UK and overseas TV broadcasters.This is a critical role that requires a deep understanding of end-to-end...
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Duty Service Manager
4 weeks ago
London, Greater London, United Kingdom BT Group Full timeDuty Service ManagerAt BT Group, we're seeking a highly skilled Duty Service Manager to lead our Media and Broadcast services within BT Networks. As a key member of our team, you'll be responsible for ensuring seamless delivery of video services to major UK and overseas TV broadcasters.This is a critical role that requires a deep understanding of end-to-end...
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Duty Service Manager
4 weeks ago
London, Greater London, United Kingdom BT Group Full timeJob Title: Duty Service ManagerAs a Duty Service Manager at BT Group, you will be responsible for leading and managing a team of broadcast engineers and support staff in BT Tower. Your primary goal will be to ensure that resources are available to meet customer demand and that appropriate training and skills are in place.Key Responsibilities:Lead and manage...
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Duty Service Manager
4 weeks ago
London, Greater London, United Kingdom BT Group Full timeJob Title: Duty Service ManagerAs a Duty Service Manager at BT Group, you will be responsible for leading and managing a team of broadcast engineers and support staff in BT Tower. Your primary goal will be to ensure that resources are available to meet customer demand and that appropriate training and skills are in place.Key Responsibilities:Lead and manage...
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Duty Service Manager
4 weeks ago
London, Greater London, United Kingdom BT Group Full timeJob DescriptionAs a Duty Service Manager at BT Group, you will be responsible for leading and managing a team of broadcast engineers and support staff in BT Tower. Your primary goal will be to ensure that resources are available to meet customer demand and that appropriate training and skills are in place.Key ResponsibilitiesLead and manage a team of...
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