Customer Service Transformation Specialist

2 days ago


Leeds, Leeds, United Kingdom Schneider Electric Full time
Job Overview

Schneider Electric is a leading company in the field of energy management and automation. As a Customer Service Transformation Specialist, you will play a crucial role in supporting our customers by ensuring their electrical repair needs are met efficiently and effectively.

Key Responsibilities:
  • Manage the repair process from product reception to return to customer, including initial inspection, creating quotes, supervising repairs, and delivering high-quality results.
  • Take ownership of your customer base to meet and exceed contractual requirements.
  • Deliver exceptional service by working closely with customers to identify operational issues and providing clear, concise reports that demonstrate value.
Requirements:
  • An Electrical qualification or industry experience is beneficial due to the nature of the role.
  • Proven experience in the switchgear space.
  • Experience managing repairs teams, where you had to look after customers.
About Us

Schneider Electric values Diversity & Inclusion as a fundamental part of our organisation. We recognise that embracing diversity unlocks innovation and creativity, fostering collaboration. Our teams are stronger when they reflect the diversity of our communities and customers.

We proudly participate in the Disability Confident Program, offering support to employees with disabilities.

What We Offer:

A competitive salary of approximately $80,000 per year, 28 days annual leave, public holidays, holiday buy and sell programme, pension scheme, employee share ownership programme, health and wellbeing support options, gym flexibility, open talent market opportunities, shopping and dining discounts, and more.



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