Car Service Expert

2 days ago

Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

Job Title: Service Advisor
Location: Marshall Jaguar Land Rover Oxford

We are currently seeking a highly motivated and customer-focused Service Advisor to join our team at Marshall Motor Group. As a Service Advisor, you will be the point of contact between our customers and our workshop, providing exceptional customer service and ensuring a seamless experience throughout their journey with us.

Key Responsibilities:

  • Establish and manage customer relationships ahead of their booking, greeting them on arrival
  • Support the customer's experience through their Marshall journey in a positive and proactive manner
  • Act as an advocate for the business and the customer as the subject matter expert, supporting their decision making to achieve desirable outcomes
  • Complete all administration duties linked to the customer in an accurate and sympathetic manner
  • Proactively support the customer with future requirements

Requirements:

  • Previous customer service experience is essential
  • You will be passionate about the customer journey and giving a great customer experience
  • You are comfortable working to deadlines and managing customer expectations with regular communication and updates
  • You will have strong attention to detail and organised as you will manage your own customer base and workload
  • Feel confident supporting with complex customer issues professionally and leaning on management for guidance where necessary

What We Offer:

  • 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers
  • Opportunities for career development and progression within the company

Marshall Motor Group is an equal opportunities employer and welcomes applications from all qualified candidates.

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