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Enterprise Client Success Professional

1 month ago

Birmingham, Birmingham, United Kingdom SnooprID Ltd Full time

About SnooprID Ltd:

SnooprID Ltd is a leading provider of innovative cyber solutions that empower mid-market and enterprise customers to achieve their goals. With a strategic and customer-centric approach, we strive to foster long-lasting partnerships with our international clients.

Job Description:

We are seeking a skilled Enterprise Client Success Professional to join our team in Europe, working remotely from the UK. As a technically-oriented professional, you will play a pivotal role in ensuring clients derive maximum value from our solutions by driving product adoption, identifying growth opportunities, and building strong relationships with key stakeholders.

Main Responsibilities:

  • Client Engagement:

You will develop and maintain strong relationships with key stakeholders across various accounts, serving as the primary point of contact for mid-tier/low-end enterprise customer engagements.

  • Solution Alignment:

Collaborate with customers to understand their business objectives and align solutions to meet their needs, crafting tailored success plans that drive measurable outcomes.

  • Technical Support:

Provide technical ongoing support and guidance, addressing client concerns and challenges promptly and identifying and mitigating risks to ensure greater customer satisfaction.

  • Data Insights:

Analyse customer data and usage metrics to identify trends, insights, and opportunities for improvement, presenting findings and recommendations to clients to drive continuous growth & adoption.

  • Cross-Functional Collaboration:

Work closely with Solutions Architects, sales, product, and marketing teams to communicate customer feedback being an SME and technical advocate for product enhancements, and contribute to the overall customer experience.

What We Offer:

The successful candidate can expect a competitive salary up to £70K base (max) and 20% bonus, flexible working hours, remote-first culture, opportunities for professional development and career growth, a supportive and inclusive team environment, and benefits package including pension, health insurance, life plans, and more.

Requirements:

  • Bachelor's degree in Business, Marketing, or a related field.
  • 5+ years of experience in Customer Success or Technical Account Management within the Enterprise B2B (SaaS) CyberTech industry.
  • Technical skills around Python, JavaScript or Powershell and can converse on technical matters
  • Proven track record of managing customer relationships and driving product adoption, managing a book of business of $2.5M ARR+.
  • Strong analytical skills with the ability to interpret data and make data-driven decisions.
  • Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
  • Self-motivated, driven, energetic and able to work independently in a remote environment within the UK and across Europe.
  • Proficiency in CRM tools and customer success platforms.
  • Must be either a British national or have full right-to-work (ILR) status in the UK (no sponsorship required).
  • European languages a real bonus (Germany/Spanish or French in particular)