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Customer Service Representative

2 months ago

Bristol, Bristol, United Kingdom Co-op Group Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Team Member. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and safe shopping environment, and supporting the overall success of our store.

Key Responsibilities
  • Provide friendly and thoughtful service to customers, responding to their queries and championing Co-op products and Membership.
  • Work collaboratively with store colleagues to solve problems for customers and members, and to deliver a great shopping experience.
  • Maintain a safe and legal store environment, ensuring that shelves are stocked, prices are accurate, and temperatures are controlled.
  • Support the introduction of new products and services, making changes feel natural and sharing experiences with colleagues to ensure a smooth transition.
  • Contribute to the success of our local community, getting involved in various activities and events.
Requirements
  • A genuine care for the needs of customers and members.
  • Great people skills, with the ability to build positive relationships with customers and colleagues.
  • A positive approach to change and problem-solving.
  • The flexibility to work a range of different shifts.
What We Offer
  • 30% discount on all Co-op products in-store, plus 10% discounts on other brands (increasing to 20% on payday weekends).
  • A pension scheme with up to 10% employer contributions.
  • Wagestream, a money management app giving you access to a percentage of your pay as you earn it.
  • 31 days of holiday (including bank holidays, pro rata for part-time colleagues).
  • Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
  • 24/7 employee assistance service.
  • Full, paid training and dedicated support for your personal development and career progression.
  • Rotas shared three weeks in advance and accessible on your phone.
  • Cycle-to-work scheme.
Our Commitment to Diversity and Inclusion

We want to build diverse teams and welcome applications from everyone. We celebrate our differences and recognize the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.