Front Desk Associate

3 weeks ago

Newmarket, Suffolk, United Kingdom whitbread Full time

We're seeking a skilled Receptionist to join our team at Premier Inn in Newmarket. As the face of our hotel, you'll use your exceptional customer service skills to create a warm and welcoming atmosphere for our guests.

Key Responsibilities:

  • Provide exceptional customer service to guests, responding to their needs and resolving any issues promptly.
  • Manage the front desk, handling check-ins, check-outs, and room assignments efficiently.
  • Collaborate with the housekeeping team to ensure rooms are prepared to the highest standards.
  • Process payments, handle guest queries, and maintain accurate records.
  • Work closely with the hotel team to ensure seamless operations and excellent guest experiences.

What We Offer:

  • A competitive hourly rate.
  • A guaranteed 32-hour contract, spread across 4 or 5 days a week.
  • The opportunity to work in a dynamic and supportive team environment.
  • Training and development opportunities to enhance your skills and career prospects.
  • A Whitbread Benefits card, offering discounts on Premier Inn rooms and Whitbread Restaurants.
  • A company pension and save-as-you-earn scheme.
  • Access to a range of discounts on shopping, travel, and other services.

About Us:

Whitbread is a leading hospitality business, committed to delivering exceptional guest experiences. We're passionate about creating a welcoming and inclusive environment for our guests and colleagues alike.

Why You'll Love Working with Us:

  • We're dedicated to providing ongoing training and development opportunities to help you grow and succeed in your role.
  • We offer a range of benefits and perks to enhance your work-life balance and well-being.
  • We're committed to diversity, equity, and inclusion, and welcome applications from under-represented groups.

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