Front Desk Associate

4 weeks ago


Newmarket, Suffolk, United Kingdom whitbread Full time

We're currently recruiting for a Receptionist role in our Newmarket Premier Inn. As the friendly face of our hotel, you'll use your excellent customer service skills to welcome guests and make their stay with us unforgettable.

Key Responsibilities:

  • Provide exceptional customer service to our guests, ensuring their needs are met and exceeded.
  • Manage the front desk, handling check-ins, check-outs, and room assignments.
  • Work collaboratively with the housekeeping team to ensure rooms are perfect for our guests.
  • Process payments, handle guest queries, and resolve any issues that may arise.
  • Contribute to a positive and inclusive work environment, upholding Whitbread's values and standards.

What We Offer:

  • A competitive hourly rate.
  • A guaranteed 32-hour contract, spread across 4 or 5 days a week.
  • The opportunity to work in a dynamic and supportive team environment.
  • Access to our Whitbread Benefits card, offering discounts on Premier Inn rooms and Whitbread Restaurants.
  • A company pension and save-as-you-earn scheme.
  • Discounts on shopping, utility bills, travel, cinema trips, and more.
  • A complimentary Premier Inn breakfast for 2 when you join us.

About Us:

Whitbread is the UK's leading hospitality business, and we're committed to being an inclusive organisation that values diversity and welcomes applications from all backgrounds and situations.

We believe that everyone is unique, and we're dedicated to creating a workplace where everyone can thrive. If you're passionate about delivering exceptional customer service and working in a fast-paced environment, we'd love to hear from you.


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