Night Receptionist

4 weeks ago


London, Greater London, United Kingdom AccorHotel Full time

Job Title: Night Receptionist

Job Summary:

We are seeking a Night Receptionist to join our team at AccorHotel. As a Night Receptionist, you will be the first point of contact for our guests, providing a warm and welcoming experience. You will be responsible for managing the front desk, handling guest inquiries, and ensuring the smooth operation of the hotel.

Key Responsibilities:

  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Manage the front desk, handling check-ins, check-outs, and guest inquiries.
  • Assist the Night Manager and Night Supervisor in the general running of the hotel at night.
  • Support other departments to set up for the next day.
  • Undertake night audits and hotel safety checks to ensure the safety and well-being of our guests.
  • Be an autonomous and passionate individual, dedicated to continuously improving the quality of the hotel's services.

About Us:

AccorHotel is a leading hospitality company, committed to providing exceptional guest experiences. We offer a range of benefits, including training and development opportunities, competitive salaries, and a supportive work environment.

Requirements:

  • Proven experience in a customer-facing role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Basic knowledge of hotel operations and procedures.
  • Ability to work a varied shift pattern, including nights and weekends.

What We Offer:

Competitive salary and benefits package, including training and development opportunities, and a supportive work environment.


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