Night Receptionist
4 weeks ago
Job Title: Night Receptionist
We are seeking a skilled Night Receptionist to join our team at The Langham, London. As a Night Receptionist, you will provide exceptional customer service, ensuring a smooth and efficient check-in, rooming, and check-out process for our guests.
Key Responsibilities:
- Ensure all guests receive a warm and welcoming check-in experience.
- Respond to guest queries and concerns in a proactive and professional manner.
- Deal with complaints in accordance with hotel procedure and refer to the Night Manager when necessary.
- Maintain accurate and up-to-date records of guest interactions and hotel operations.
- Work collaboratively with the front office team to achieve excellent customer satisfaction.
Requirements:
- Previous experience in a similar role or an operational and guest-facing role in a similar hospitality environment.
- Excellent customer service skills and a passion for delivering exceptional guest experiences.
- Ability to work under pressure and maintain a high level of attention to detail.
- Immaculate personal presentation and a commitment to upholding the highest standards of professionalism.
About The Langham, London:
The Langham, London is a luxury hotel located in the heart of the city, offering a range of amenities and services to our guests. We pride ourselves on creating enchanting encounters for our guests and are committed to delivering exceptional customer service.
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