Business Support Specialist

4 weeks ago


Poole, Poole, United Kingdom Dixons Carphone Full time
Customer Service Specialist

At Dixons Carphone, we're committed to delivering exceptional customer experiences. As a Customer Service Specialist in our Business Contact Centre team, you'll play a vital role in achieving this goal.

Key Responsibilities:
  1. Expert Customer Service: Provide solutions to customer queries, including refunds, credit queries, network tariffs, returns, and handset exchanges.
  2. Relationship Building: Establish rapport with customers, ensuring their needs are met while adhering to financial objectives.
  3. Data Compliance: Safeguard customer data, adhering to compliance procedures.
  4. Query Resolution: Accurately resolve customer service queries within SLAs, maintaining world-class service standards.
Requirements:
  1. Excellent Communication Skills: Possess a confident, friendly approach to customer interactions.
  2. IT Proficiency: Familiarity with Microsoft Office and in-house IT systems.
  3. Team Player: Collaborate with colleagues to achieve team goals.

We offer a competitive bonus scheme, product discounts, and a range of wellbeing initiatives. If you're passionate about delivering exceptional customer experiences, we'd love to hear from you.



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