Business Process Support Specialist

3 weeks ago


Poole, Poole, United Kingdom Redefined Ltd Full time
Customer Service Specialist

At Redefined Ltd, we're committed to delivering exceptional customer experiences. As a Customer Service Specialist in our Business Contact Centre team, you'll play a vital role in achieving this goal.

Key Responsibilities:
  • Provide personalized support to business customers, resolving queries and issues efficiently.
  • Utilize expert knowledge to address a range of customer service inquiries, including refunds, credit queries, network tariffs, and more.
  • Establish strong relationships with customers, ensuring their needs are met while maintaining compliance with company procedures.
  • Work collaboratively with colleagues to achieve team goals and maintain high levels of customer satisfaction.
  • Stay up-to-date with company policies and procedures to ensure accurate and timely resolution of customer queries.
What We Offer:
  • A competitive bonus scheme to recognize your achievements.
  • Product discounts across the latest technology.
  • A range of wellbeing initiatives to support your overall health and wellbeing.
  • Ongoing training and development opportunities to enhance your skills and career prospects.

We're committed to creating an inclusive and diverse work environment where every voice is valued. If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic team, we'd love to hear from you.



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