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Business Process Support Specialist

1 month ago

Poole, Poole, United Kingdom Dixons Carphone Full time

At Dixons Carphone, we're committed to delivering exceptional customer experiences. As a Customer Service Specialist in our Business Contact Centre team, you'll play a vital role in achieving this goal.

As a key member of our team, you'll be responsible for providing expert support to our business customers, resolving queries and issues in a timely and professional manner. Your excellent communication skills and ability to empathize with customers will be essential in building strong relationships and driving customer satisfaction.

Key responsibilities will include:

  1. Providing solutions to customer queries and issues, ensuring a high level of customer satisfaction.
  2. Working closely with colleagues to resolve complex customer issues and improve service delivery.
  3. Staying up-to-date with product knowledge and service offerings to provide accurate and informed support to customers.
  4. Contributing to the development of process improvements and best practices to enhance customer service and efficiency.

You'll need:

  1. Excellent customer service skills, with a focus on empathy and communication.
  2. Strong problem-solving skills and ability to work under pressure.
  3. IT skills, including Microsoft Office and our in-house IT systems.

We offer a competitive bonus scheme, product discounts, and a range of wellbeing initiatives to support your overall wellbeing. If you're passionate about delivering exceptional customer experiences and have a strong desire to learn and grow, we'd love to hear from you.