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Operations Support Specialist

4 weeks ago

Poole, Poole, United Kingdom Big River Agency Full time

Operations Support Specialist

Big River Agency is a full-service Amazon account management agency, helping brands maximise their potential across the platform. We work with some of the largest brands within their category, from Remedy Kombucha to Tetley Tea, Teapigs, Jack Daniels Barbecue Sauce, Nice Wines, and even celebrity brands like Blake Lively's Betty Buzz.

As an Operations Support Specialist, you'll have the opportunity to learn, grow, and contribute to the success of some of the most exciting brands we work with. Your key responsibilities will include:

  • Processing purchase orders across various vendor accounts and maintaining accurate records.
  • Updating shipment information to reflect stock shortages and ensuring our data is always current.
  • Checking and verifying that orders are being fulfilled correctly on direct to consumer websites.
  • Monitoring stock levels on Amazon's FBA platform and ensuring smooth inventory management.
  • Coordinating stock shipments to Amazon and managing inventory levels across the board.
  • Submitting promotions and processing manual orders as needed.
  • Arranging goods collections and ensuring logistics are managed efficiently.

You'll be working closely with our team to deliver outstanding results, whether for iconic brands or rising stars in the market. If you're a proactive and ambitious individual with a passion for inventory management and logistics, we'd love to hear from you.

Key Qualifications:

  • Proficiency in Microsoft Excel for data analysis and reporting.
  • Basic IT knowledge to troubleshoot technical issues.
  • Excellent communication skills to interact with team members and clients effectively.
  • Familiarity with Remedy or similar ticketing systems for issue tracking and resolution.

What We Offer:

  • A competitive salary with bonus potential to reward your hard work.
  • Clear career development pathways to support your growth—whether it's through training, mentorship, or new challenges.
  • Opportunities for promotion as you develop your skills and contribute to the team.
  • Company pension.
  • Life insurance (Enrolled immediately).
  • On-site parking.
  • Private medical insurance (After 1 year of service).
  • Other perks such as Amazon Prime Membership, an additional day off for your birthday, and regular team events.