Customer Service Representative in Financial Services

23 hours ago


Belfast, United Kingdom Red Dot Search Full time

We are seeking a skilled Customer Service Representative to join our team in Belfast, providing exceptional service to customers in the financial services sector.

Job Overview:

  • This role involves delivering first-class customer service over the phone, addressing banking fraud concerns and investigating suspicious account activity.
  • You will work with multiple systems to resolve issues efficiently and accurately, while providing clear updates to customers.

Salary and Benefits:

  • The successful candidate can expect an annual salary of £24,960 + £500 bonus after 6 months.
  • We offer discounted onsite parking, generous staff discounts with major brands, access to career development opportunities, and gym membership discounts.
  • Fortnightly pay and 28 days of holiday, with a buy holiday scheme, also feature in our comprehensive benefits package.

About the Role:

  • We require candidates with at least 6 months of experience in customer service and a proven ability to problem-solve.
  • Comfortable working with technology and confident handling sensitive situations is also essential.
  • Financial services experience is desirable but not necessary.

Why Choose Red Dot Search?

  • We provide paid training to ensure your success in the role.
  • Our team environment offers the opportunity for growth and development.


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