Product and Support Specialist

5 days ago


Romsey, Hampshire, United Kingdom Matchtech Full time
About the Role

We are seeking an experienced Product and Support Specialist to join our team at Matchtech. As a key member of our team, you will play a crucial role in providing high levels of confidence in our capability to meet the internal and external customer ILS (Integrated Logistic Support) support requirements.

Key Responsibilities
  • Deliver IPS Service Support: Provide IPS service support across key business functions, such as portfolio, project management, engineering, and manufacturing, to ensure they meet whole life cost targets and project/service profitability.
  • Determine IPS Strategies: Determine, develop, and deliver project IPS strategies, plans, and reports in conjunction with the relevant service and project deliverables.
  • Collaborate with Engineering: Collaborate with engineering, production, and supply chain to provide product and system supportability reporting and assurance, using relevant ARM&T (Availability, Reliability, Maintainability, and Testability) principles.
  • Manage IPS Responses: Own and manage the Service and Support IPS responses to Customer Requests for Proposal (RFP), Invitations to Tender (ITT), Statements of Work (SoW), Tender Assessments, and Contract Specifications.
  • Support Business Growth: Support business growth as an IPS Subject Matter Expert (SME) by contributing to bids, partnering agreements, pre-contract discussions, product development, and project IPS meetings and reviews.
  • Support Engineering: Support engineering in the production of Failure Modes, Effects, and Criticality Analysis (FMECA), Reliability Block Diagrams (RBD), and Mean Time Between Failures (MTBF) generation.
Requirements
  • Education and Qualifications: Degree or HND/HNC qualified in electrical or mechanical engineering or with relevant experience in the Defence Industry.
  • Knowledge, Skills & Experience: Experience contributing to bid responses, understanding customer requirements, estimating costs, and providing bid content such as ILS/IPS plans. Experience in the service support of low volume, high-value products and systems in a highly regulated environment. Knowledge and experience of the application of through-life support standards such as DEF STAN 00-600, 00-40, 00-42, Mil Std 217F, and KiD. Experience in working with customers in a matrix-managed team. Good knowledge of MOD support frameworks and experience in their application as a supplier.


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