Customer Product Support Specialist

4 days ago

Romsey, Hampshire, United Kingdom Roke Full time

About Roke

Roke is a world-class engineering and technology company, with a trusted and long-standing record of delivery spanning research & development, products, managed-services and consultancy, serving customers across the globe. The markets Roke operates in are broad but they are frequently cross-cutting at engineering and delivery levels; markets include defence, national security, public-sector and commercial industries, with diversity being at the centre of Roke's strategy.

The Opportunity

As a Supportability Analyst, you will play a key role in influencing and advising various business functions, engineering, project managers, bid teams, services and portfolio managers, and sales by promoting and implementing IPS activities. In addition, you will support projects by identifying and managing IPS risks.

Key Responsibilities

  1. Deliver the IPS service support offering across key business functions (portfolio, project management, engineering and manufacturing) to ensure they meet whole life cost targets ensuring project/service profitability.
  2. Determine, develop and deliver project IPS strategies, plans and reports in conjunction with the relevant service and project deliverables. Includes IPS elements planning, LSA tailoring, in-service support planning and logs demo's.
  3. Own and manage the Service and support IPS responses to Customer Requests for Proposal (RFP), Invitations to Tender (ITT), Statements of Work (SoW), Tender Assessments and Contract Specifications.
  4. Support business growth as an IPS SME for bids, partnering agreements including planning, pre-contract discussions, product development, project IPS meetings & reviews.
  5. Support engineering in the production of FMECA's, RBD's and MTBF generation.

Requirements

  1. Degree or HND/HNC qualified in electrical or mechanical engineering or with relevant experience in the Defence Industry.

Desirable Skills and Experience

  1. Experience contributing to bid responses, understanding customer requirements, estimating costs, and providing bid content such as ILS/IPS plans.
  2. Experience in the service support of low volume, high value, products and systems in a highly regulated environment.
  3. Knowledge and experience of the application of through-life support standards such as DEF STAN 00-600, 00-40, 00-42, Mil Std 217F and KiD.
  4. Good knowledge of MOD support frameworks and experience in their application as a supplier.

Working Arrangements

Your work will typically be based in Woking (or Romsey), with occasional travel to customer sites. International travel may be required on an infrequent basis (up to 2 times a year).

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