Patient Services Coordinator
3 weeks ago
The post holder will provide dedicated administrative and clerical support to ensure the highest quality patient care through continuous improvement and efficient integrated pathways.
Based in a speciality POD office, the post holder will be the point of contact for all administrative and clerical issues relating to patients' pathway of care, tracking and supporting them from referral to treatment &/or discharge.
Main Duties- Work as part of an admin & clinical team to ensure patients are admitted efficiently for outpatient appointments, pre-admission appointments, investigative treatments, diagnostic procedures and inpatient & day-case operations within national guidelines and in accordance with the trust's Patients Access, Booking and Choice Policy & 18 Week Referral to Treatment, Going Further on Cancer Waits.
- Attend regular meetings with consultant teams, MDT teams, clinical staff, clinical directorates /departments and/or general managers as required, including minute taking.
- Ensure that the information on referral letters, outpatient status forms and waiting list cards is recorded accurately and comprehensively on the Trust PAS/EPR system.
- Verify patient identity details including all demographic information during patient encounters and amend PAS letters and patient leaflets to ensure information is accurate and current.
Epsom and St Helier University Hospitals NHS Trust cares for a population of four million people in South West London and North East Surrey. Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
Person SpecificationPlease see the attached supporting job description and person specification document which contains more information about the role and requirements.
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