Client Retention Specialist

1 month ago


Bristol, Bristol, United Kingdom EVONA Full time
Job Description for Client Success Specialist at EVONA

We are seeking an experienced Client Success Specialist to join our team at EVONA. As a key member of our customer success team, you will be responsible for ensuring that our clients achieve maximum value from our product.

About the Role:

This is an exciting opportunity for a dedicated and proactive professional to drive client retention and growth. You will be working closely with our clients to understand their needs, provide training and support, and identify opportunities to upsell and cross-sell our product.

Responsibilities:

  • Client Onboarding & Demos: Lead the onboarding process for new clients, ensuring they are fully set up and trained on product features and best practices.
  • Building Relationships & Advocacy: Serve as the primary point of contact for clients and members, establishing trust-based relationships and regularly communicating to address needs and proactively resolve issues.
  • Retention, Growth & Renewals: Identify at-risk clients and implement retention strategies to reduce churn. Collaborate closely with clients to help them achieve desired outcomes and goals, while identifying upsell and cross-sell opportunities that align with their business objectives.
  • Client Health Monitoring & Reporting: Track key performance indicators (KPIs) related to client health, engagement, and satisfaction, using data to identify trends and proactively address potential issues.
  • Cross-Functional Collaboration & Issue Resolution: Work closely with sales, support, and product teams to ensure a seamless client experience, facilitating communication across departments to quickly resolve client issues.

Requirements:

  • Proven experience in customer success, client relationship management, or account management.
  • Excellent communication skills and the ability to manage diverse client relationships.
  • Strong analytical skills to track and interpret client health metrics and make data-driven decisions.


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