Client Relations Manager

1 day ago


Bristol, Bristol, United Kingdom SUEZ Full time

About Us

SUEZ is a leading company in water and waste management, dedicated to delivering innovative solutions. Our mission is to create a better future for all.

Job Role

This position involves providing exceptional customer service, resolving queries, and promoting our services. You will manage customer relationships, negotiate with clients and internal stakeholders, and analyze data to identify trends.

Responsibilities

  1. Managing the 'customer at risk' process to prevent churn.
  2. Negotiating with clients and internal stakeholders to maintain profit margins.
  3. Recording and maintaining customer data to identify trends.
  4. Promoting our services and supporting the retentions team.
  5. Debt management and liaison with affected customers.
  6. Liaising with functional departments to ensure seamless customer relations and retention.
  7. Upselling opportunities within the regional portfolio.

Requirements

  • Excellent communication and problem-solving skills.
  • Professionalism, organization, and efficiency in your work.
  • Strong customer relationship-building skills.
  • GCSE Maths and English or equivalent.
  • A keen eye for detail.

Estimated Salary: £25,000 - £35,000 per annum



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