Customer Retention Specialist

5 days ago


Bristol, Bristol, United Kingdom Dyson GmbH Full time
Role Overview

We are seeking a skilled Customer Retention Specialist to join our E-Commerce team in the United Kingdom. As a key member of our team, you will be responsible for developing and implementing strategies to drive customer retention and loyalty.

About Us

Dyson is a global technology company that designs and manufactures innovative products. Our goal is to create a better home for everyone through technology that senses and responds to its surroundings.

The successful candidate will have a strong background in customer relationship management (CRM) and experience in developing targeted campaigns to improve customer engagement. You will work closely with cross-functional teams to implement effective communication strategies and provide exceptional customer experiences.

Key Responsibilities
  • Campaign Management:
    • Develop and execute CRM campaigns to enhance customer experience and improve retention rates.
    • Create campaign strategies that align with overall marketing objectives and business goals.
    • Collaborate with internal teams and external partners to execute campaigns effectively.
  • Retention Strategies:
    • Implement retention strategies in coordination with marketing and ecommerce teams.
    • Monitor retention metrics and make data-driven decisions to improve customer engagement.
  • Expertise:
    • Possess expertise in CRM platforms, specifically Salesforce Marketing Cloud.
    • Proven track record of implementing innovative digital marketing strategies.
    • Familiarity with A/B testing and segmentation analysis.
  • Benefits:
    • A competitive salary of £60,000 per year.
    • A generous holiday allowance of 27 days plus bank holidays.
    • Free on-site lunches, fruit, and hot drinks.
    • Electric vehicle salary sacrifice scheme.
    • Option to purchase additional holiday days.
    • Private medical insurance and dental insurance.

This role offers an exciting opportunity to join a dynamic team and contribute to the success of a leading technology company. If you are a motivated and experienced professional looking for a new challenge, please apply today.



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