Customer Retention Specialist
5 days ago
We are seeking a skilled Customer Retention Specialist to join our E-Commerce team in the United Kingdom. As a key member of our team, you will be responsible for developing and implementing strategies to drive customer retention and loyalty.
About UsDyson is a global technology company that designs and manufactures innovative products. Our goal is to create a better home for everyone through technology that senses and responds to its surroundings.
The successful candidate will have a strong background in customer relationship management (CRM) and experience in developing targeted campaigns to improve customer engagement. You will work closely with cross-functional teams to implement effective communication strategies and provide exceptional customer experiences.
Key Responsibilities- Campaign Management:
- Develop and execute CRM campaigns to enhance customer experience and improve retention rates.
- Create campaign strategies that align with overall marketing objectives and business goals.
- Collaborate with internal teams and external partners to execute campaigns effectively.
- Retention Strategies:
- Implement retention strategies in coordination with marketing and ecommerce teams.
- Monitor retention metrics and make data-driven decisions to improve customer engagement.
- Expertise:
- Possess expertise in CRM platforms, specifically Salesforce Marketing Cloud.
- Proven track record of implementing innovative digital marketing strategies.
- Familiarity with A/B testing and segmentation analysis.
- Benefits:
- A competitive salary of £60,000 per year.
- A generous holiday allowance of 27 days plus bank holidays.
- Free on-site lunches, fruit, and hot drinks.
- Electric vehicle salary sacrifice scheme.
- Option to purchase additional holiday days.
- Private medical insurance and dental insurance.
This role offers an exciting opportunity to join a dynamic team and contribute to the success of a leading technology company. If you are a motivated and experienced professional looking for a new challenge, please apply today.
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