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Workplace Support Specialist

2 months ago

London, Greater London, United Kingdom ISS Full time

About the Role

We are seeking a dedicated and customer-focused Workplace Support Specialist to join our team in Central London. In this role, you will be the primary point of contact for building users, ensuring a positive and efficient experience for everyone who utilizes our facilities.

Key Responsibilities:

  • Cultivate strong relationships with building occupants to enhance their overall satisfaction.
  • Conduct daily building inductions for new arrivals, providing clear guidance and information.
  • Gather and provide management reports as required, ensuring accurate and timely data collection.
  • Proactively address all client requests, maintaining open communication channels and delivering prompt solutions.
  • Maintain a clean, organized, and welcoming environment throughout the building.
  • Serve as the initial point of contact for facility management inquiries, effectively resolving issues or escalating them as needed.
  • Communicate upcoming activities to clients, ensuring seamless transitions and minimal disruption.
  • Fulfill reasonable requests to ensure the comfort, safety, and well-being of all building users.

About You:

  • Possess a minimum of 2 years of experience in a customer-facing facility management environment.
  • Demonstrate excellent written and verbal communication skills, ensuring clear and concise interactions.
  • Have practical experience utilizing CAFM systems for efficient data management and reporting.
  • Exhibit flexibility and strong problem-solving abilities to handle diverse situations effectively.
  • Maintain a positive and professional demeanor when addressing conflict situations.

About ISS:

ISS is a leading global workplace and facility management company dedicated to creating better working environments for our clients. We are committed to innovation, sustainability, and delivering exceptional service that exceeds expectations. At ISS, we value diversity and inclusion, fostering a supportive and rewarding work environment where everyone can thrive.