Workplace Technology Specialist

2 days ago

London, Greater London, United Kingdom Wipro Limited Full time
{"title": "Workplace Technology Specialist", "content": "Job Summary

Wipro Limited is seeking a skilled Workplace Technology Specialist to join our team. As a key member of our IT department, you will be responsible for providing exceptional technical support and driving the adoption of Microsoft technologies across the organization.

Key Responsibilities
  • Provide front-of-house support for our customers, ensuring a seamless and efficient experience.
  • Migrate from traditional deskside support to a dedicated onsite presence, developing and owning a tech bar-style proposition.
  • Evangelize M365 products, listening to users and providing solutions and inputs into the CX roadmap for enhancements.
  • Assist the Product Head with business demand, ensuring due process is followed.
  • Collaborate with the Product Head and Business Change Specialist on constructing a roadmap of learning events for our colleagues.
  • Drive and support the adoption of Microsoft technologies, focusing on value and risk in line with the Colleague Experience roadmap.
  • Collaborate with the Colleague Experience Product Analyst on the M365 roadmap, ensuring alignment with Business Change Specialist on communications and readiness.
  • Understand and drive adoption of all Microsoft accessibility features.
  • Enhance current ITSM ways of working by supporting the implementation of a time booking system for discussions outside of the support BAU.
  • Ensure that SNOW/JIRA records are maintained in an accurate and timely manner, adhering to regulatory, legislative, and company procedures.
  • Manage the call queue and prioritize incidents, adhering to Service Level Agreements (SLAs) and contractual obligations.
  • Carry out morning checks of Audio conferencing/Microsoft Teams room devices.
  • Act as the liaison between internal customers to facilitate testing within the Group for application testing and deployment activities.
  • Provide on-site support for assets, including building and configuring devices, collecting, organizing, and provisioning returned equipment, decommissioning assets, and managing assets via CMDB.
  • Maintain an up-to-date knowledge of regulatory and legislative information related to client products and services.
  • May be required to travel to other sites as required to provide service coverage.
Benefits
  • Competitive salary
  • Generous benefits package
  • Training and development opportunities
  • Exciting career within a fast-paced and dynamic business
Equal Opportunities

Wipro Limited is an advocate for positive change and conscious inclusion. We strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome.", "lang_code": "en-US"}

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